At Shubh Mart, we strive to provide high-quality products and a smooth shopping experience. However, if you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You can request a return if:

  • The product is damaged, defective, or incorrect
  • The item is unused, unwashed, and in its original condition
  • The product is returned with original packaging, tags, and invoice
  • The return request is made within 7 days of delivery

2. Non-Returnable Items

Certain products are not eligible for return, including:

  • Personal care and hygiene products (if opened or used)
  • Innerwear and clothing items without tags
  • Electronics items damaged due to misuse
  • Items marked as non-returnable on the product page

3. Return Process

Step 1: Contact our support team with your order details
Step 2: Share product images (if damaged/defective)
Step 3: Our team will verify and approve the return request
Step 4: Arrange pickup or self-ship the product
Step 5: Return will be processed after inspection

4. Refund Policy

  • Refunds will be initiated once the returned product is received and inspected
  • The refund will be processed to the original payment method
  • In case of Cash on Delivery (COD) orders, refunds will be transferred to your bank account

Refund Timeline:

  • Processing time: 5–7 business days after approval
  • Bank transfer time may vary depending on your payment provider

5. Exchange Policy

We offer exchanges only in the following cases:

  • Wrong product delivered
  • Damaged or defective product

Exchange is subject to product availability.

6. Cancellation Policy

  • Orders can be cancelled before they are shipped
  • Once shipped, cancellation is not allowed
  • Refund for cancelled orders will be processed within 3–5 business days

7. Shipping Charges

  • Free return shipping for damaged, defective, or incorrect items
  • For other returns, shipping charges may apply

8. Important Notes

  • Shubh Mart reserves the right to reject returns that do not meet our policy conditions
  • Products must be securely packed to avoid damage during return transit